everything YOU NEED TO KNOW
Comprehensive
(ALMOST) EVERYTHING YOU NEED TO KNOW... IN ONE PLACE!
1. In our texts / emails, we've given you an estimated delivery time based on the pharmacy.
2. We have no advanced knowledge of shipping times other than this estimate. For example, if the lead time states "3 - 6 *Business Days*," this is the range we're experiencing from them. Though we always hope for three busines days, it may take six or in rare cases longer.
3. Business days are Monday - Friday.
4. Unlike your local pharmacy that stocks medication, compound pharmacies often prepare medications from scratch (patient specific), therefor there is a process and a strict set of protocols they must follow.
5. Many compounded pharmacies DO NOT ship on Fridays. This means, even if your tracking number was generated on Friday.
6. When your tracking number is generated, you'll receive an email from the pharmacy. Though your tracking number is generated, it doesn't mean that your order has shipped. For example, your tracking number might generate on Friday but your medication won't ship until Monday as pharmacies don't ship on Fridays through the weekend. Note: Emerge will also send you a tracking number to your preferred method of communication.
1. After submitting your intake video, please allow up to 24 hours for us to process your video and submit your prescription to the pharmacy.
2. We do place orders on Saturdays and Sundays, though the pharmacy will not begin processing your script until Monday.
3. We understand how excited you are to begin, and we are also, but we have to follow a protocol to ensure your receiving the best care we can provide.
Below is an example section of your script. You'll see the strength and the directions. The strength is NOT your dosage, it is the strength. In this case, this is a script for a 7.5mg dosing of tirzepatide (see underlined). See
See below for more information about the vial, dosing, and medication.
1. As part of our subscription service, we'll reach out to you before placing your next order so that you're never out of medication.
2. If you're coming aboard Emerge as a 2.5mg starting-dose patient, then we'll assume you're titrating up to 5.0mg. In that case, when you receive the text/email from us, you don't need to do anything.
3. If you're on 5.0mg, 7.5mg, or another dose, and would like to titrate up or down, just respond to our communication letting us know, and we'll have you covered.
1. In the next 30 days, you'll receive an email with your referral link. Post it. Send it to friends and family. Promote Emerge however you'd like.
2. How it works:
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A friend clicks on your link and puts in their email address.
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We send your friend a code that they must use after they complete the intake form and as they enter their payment information. (There will be a text box for a Promo Code.)
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Once your friend completes this process, you'll receive $50 in credit and your friend receives $50 ($25 and $25 the first two months) towards their purchase.
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NOTE: We have cases where a friend clicks on a link but they do not use the code. Let them know they must us the code. Thank you.
3. If you haven't received your referral link but would like to, just write our support and we'll send it to you.
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1. Text or email the support number/email through which we've been communicating with you and simply ask to cancel. We'll usually get that processed the same day.
2. We have no minimum commitment levels. You can cancel at anytime.
Hallandale
Thank You
Thank You
Thank you so much! You're embarking on an amazing journey.
We are here for you. This isn't meant to be an all encompassing FAQ, so if you have additional questions, just write us. We love interacting with our patients.
One of the things that separates Emerge from other clinics is that most of our customer care specialists and medical staff are on our medication, so they can relate to your questions and journey.
