top of page

Cancellation & Refund
Policy

At Emerge Weight Loss, we offer a subscription model so that you're never out of medication. Our plan includes:

  • Medication: The prescription tirzepatide (or other GLP-1s that help you lose weight safely and effectively.

  • Injection supplies: Needles, syringes, and alcohol pads.

  • Shipping: Overnight shipping delivered to your doorstep.

  • Preparation: The cost of preparing the order, medication, and injection supplies at the pharmacy.

  • Support costs: Providing online coaching, guidance, and resources to help you achieve your weight loss goals.

  • Doctor’s fees: The cost of consulting with our licensed physicians who prescribe and monitor your medication.

 

The table below shows a few scenarios and charges for canceling a subscription.

When you cancel
What you will be charged
After you've paid, but before we submit an order for medication to the pharmacy
$10 refund fee / billing processor charge
After we submit an order for medication to the pharmacy, but before it is prepared and shipped
Only the doctor’s fee ($107)
After the pharmacy has prepared or shipped your medication
The doctor’s fee ($107) plus the retail cost of the medication shipped

Note on delays. A shipment may be rerouted or delayed for weather or other reasons. This happens, and your medication will be just as effective. Last summer, we had some dozens of orders arrive warm because of delays, and not one was reported back ineffective. Emerge does not refund orders for delays out of our control.

There are rare circumstances when you've received more medication than you've paid for. In these cases, we reserve the right to collect for the difference. This happens only when you order from Empower in 2.5mg and 7.5mg dosing. Note that if you order 7.5mg you are receiving 5 weeks of medication though our subscription is for 4 weeks. If you cancel prior to a second order, we have the right to recoup the cost of the extra week of medication.

We are a patient-centric company, and we pride ourselves as such. We will work with you when canceling to minimize costs if any associated with medication already shipped to you. We understand that sometimes circumstances change, and we want to make sure that you have a positive experience with us. Please contact us if you have any questions or concerns about our refund and cancellation policy. We are here to help you achieve your weight loss goals.

bottom of page