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Emerge Weight Loss

FAQs

Comprehensive

(Almost) everything you need to know… in one place!

We know you're excited. We are too! Let us guide you through the process.

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01. Shipping / Tracking

Before your medication is shipped by the pharmacy, it must be prepared patient-specific for you.

Every order undergoes thorough quality and safety testing to meet the highest standards. Because of the processing and quality assurance, each pharmacy has a lead time before it is shipped overnight.

When your order is submitted, you'll receive a text or email that includes the pharmacy's current estimated lead time. Please note this is only an estimate. Since we are not the pharmacy, we do not have advance knowledge of the exact ship date beyond what they share with us.

Pharmacy lead times are usually provided as a range (for example, 3–7 business days). While we hope your order is ready on the shorter end, it may take the full timeframe — or, in rare cases, a bit longer. Rest assured, our team actively monitors your order to keep it moving.

Pharmacies operate on business days (Monday–Friday) and are closed on weekends and federal holidays. Some pharmacies do not ship on Fridays. Even though a tracking number may be generated on Friday, it does not mean the order was shipped.

You will receive your tracking number as soon as we get it from the pharmacy.

You may also receive an email directly from them.

Shipping Details

Alchemist, Empower, and South Lake orders ship via UPS. You can download the UPS app for real-time updates:

https://www.ups.com/us/en/support/manage-your-profile/stay-connected.page

Innovation, Strive, and Hallandale orders ship via FedEx.

02. Video Intake / Process
As part of your intake process, you may be asked to submit an intake video. Please allow up to 24 hours for us to process your video and submit your prescription to the pharmacy. We do place orders on Saturdays and Sundays, though the pharmacy will not begin processing your script until Monday. We follow a protocol to ensure you're receiving the best care we can provide.
03. Reordering / Titrating
As part of our subscription service, we'll reach out to you before placing your next order so you're never out of medication. If you're a 2.5mg starting-dose patient, we'll assume you're titrating up to 5.0mg — you don't need to do anything. If you're on 5.0mg or higher and would like to titrate up or down, just respond to our communication. Once you reach your goal weight, reach out to our medical staff about maintenance — $49 per 4 weeks for medical supervision and care-team access, with refills at $99 per vial, tailored to you by your provider.
04. Referral Program

Every friend who joins Emerge through you earns you a $50 account credit, applied automatically to your next order — credits stack and never expire. Your friend saves too: $25 off each of their first two months.

Get your personal link in about 30 seconds at emergeweight.com/refer-a-friend — enter your first name and the email you joined with, and your link, QR code, and referral page are generated instantly. (We also email new patients their referral link within their first 30 days — but there's no need to wait; the page works as soon as you've joined.) From your referral page you can also add your QR code to your Apple or Google Wallet, or create a promo code friends can type at signup.

When a friend opens your link and enters their email, we send them their discount code — they enter it in the Promo Code box when they sign up. The code is what triggers both rewards, so make sure they use it. If your friend forgets to enter it — or you have any trouble with your link — just write us and we'll do our best to make it right.

05. Reading Your Script
On your script you'll see the strength and the directions. The strength is NOT your dosage. The first number is the amount of tirzepatide per mL (e.g. 8mg/mL); on a 2.5 mL vial, that's 20mg of tirzepatide. Each script and dosing is different — pay close attention to the instructions printed on your vial box label. Note: some pharmacies (e.g. Empower) have changed the concentration of their compounded Tirzepatide, so you may inject a smaller volume while receiving the same prescribed dose. If you have any questions, reach out.
06. Cancelling / Pausing
Text or email the support number/email we've been using and simply ask to cancel — we'll usually process it the same day. We have no minimum commitment levels; you can cancel anytime. If we've processed your intake but not yet placed your order, we charge only a $10 processing fee. We are a subscription service, not a per-vial service. We usually allow a one-time pause; if you need more than that, talk to us — sometimes another provider is genuinely the better fit, and we'll point you in the right direction.
07. Storage, Temperature & Warm Packages

Do not freeze your medication. Refrigerate it when it arrives; once punctured, it stays good for 90 days — always go by the BUD (Beyond-Use Date) printed on your vial.

A warm package is common in summer, especially with a shipping delay — don't worry. Pharmacy stability studies show compounded tirzepatide holds its potency for up to seven days at temperatures up to 40°C (104°F), and at room temperature for up to 30 days. Just refrigerate it and you'll be good to go.

Because these are patient-specific compounded medications, each pharmacy runs its own stability studies and the exact figures vary — several publish their temperature data on our pharmacy pages. If anything about your package concerns you, just write us.

08. Can I Get Medication / Service In My State? (States Serviced)
Emerge does not service California. Due to evolving state-specific regulatory requirements and pharmacy limitations, certain medications may not be available in all states at all times. When possible, if we can't accommodate you, we'll try to guide you in the right direction.
09. Injection Instructions

Full injection instructions are available at emergeweight.com/instructions.

10. How Tirzepatide Works

Learn how tirzepatide works at emergeweight.com/how-tirz-works.

11. Help! I Did Not Receive Enough Medication
For most patients, the medication received only fills a small percentage of your vial. For new 2.5mg patients, the medication comes only to about the 1mL mark. Common reasons people think they're short: the last bit in the vial is difficult to extract, losing track of the number of injections (usually 4), or extracting too much per injection. Our partner pharmacies use a multi-step certification process with precise measurements and a final visual inspection, so it's highly unlikely a vial ships with the incorrect amount. If you still believe your vial is incorrect, contact the pharmacy directly — as the dispenser, they're responsible for your medication and hold the batch records needed to review it. Not sure how to reach them? Write us and we'll get you their contact information.
12. Paying With HSA / FSA Cards & Insurance

Emerge is cash-pay — you never need insurance, prior authorizations, or pharmacy benefit approvals. The price you see is the whole price.

HSA and FSA cards work at checkout: our card processing carries the correct medical merchant category, and patients pay this way with us every month. We include itemized receipts (medication, prescriber, and date of service), and your provider can issue a letter of medical necessity on request — the document FSA administrators most often ask for. Whether an expense qualifies is always your plan administrator's decision, but we'll supply the paperwork they need.

More details at emergeweight.com/hsa-fsa.

13. Support
You can reach us by text or email — try to stick to your preferred method (the one you chose at intake). We communicate by text and email only; text us at (305) 930-7387. Hours: weekdays 8am–6pm ET, weekends 9am–5pm; we sometimes respond after hours. We've been busier lately, so response times can be 3–4 hours (up to 8 in extreme cases). We answer questions oldest first, so a single message gets you the fastest answer — sending another before we've replied moves your question to the back of the line.

Thank You

Thank you

Thank you so much! You're embarking on an amazing journey.

We are here for you. This isn't meant to be an all encompassing FAQ, so if you have additional questions, just write us. We love interacting with our patients.

One of the things that separates Emerge from other clinics is that most of our customer care specialists and medical staff are on our medication, so they can relate to your questions and journey.