Support
FAQs
Looking for answers related to these topics?
Care · Compassion · Community
Always within reach
We prioritize every request in the order it's received. If you follow up before we've had a chance to respond, your request goes to the back of the queue. We understand waiting can be frustrating — please know we're here, and we'll address your needs as promptly as possible.
Our support team is available 7 days a week, including most holidays. We often extend our availability when our patients need us most.
Contact Support
(305) 930-7387
Monday – Friday
8:00 AM – 6:00 PM ET
Weekends
Reduced Hours
Nuestro equipo bilingüe está aquí para que tu experiencia con Emerge sea sencilla, cálida y con el respaldo que mereces.
A few important reminders
Please allow up to 24 hours for our team to respond. Weekend support is available with slightly longer response times.
Current Fulfillment
Your first order ships 2–7 business days. For ongoing care, we manage your titration schedule so medication is always on hand — and we'll reach out early when needed.
Concentration Change
Pharmacies occasionally adjust medication concentrations, so always check your dosing instructions before each injection.
Have something specific to your situation? Reach out — we're here for you.
Guiding you every step
Discovering Emerge Weight Loss
After weeks and weeks of wringing your hands together ... you pulled the trigger! Then you stumbled upon Emerge Weight Loss (let's leave all the amazing things about us out for the sake of space). Emerge offers the same Tirzepatide at a fraction of the cost. And it's easy. Shipped right to your door. Now you're reading this, waiting. Your life-changing medicine will show up any day now. While you wait, let's get real for a second. Let's lay out all the things that other clinics and fly-by-night operations might not be so upfront about.