Support
important current reminders & Empower Concentration change
Please allow up to 24 hours for our support to respond.
To avoid delays, please don’t send multiple messages, as it may reset your place in line.
We do provide weekend support but with slightly longer response times.
Our goal is to get back to a nearly instant response.
RECENT FULFILLMENT DELAYS: The industry went through several changes, which forced a large number of clinics to a reduced number of pharmacies. This caused delayed orders. While many pharmacies have now adjusted, some (Empower) are still behind and we’re working hard to get your order switched to a pharmacy that can fulfill your order in a timely manner.
CURRENT FULFILLMENT TIME: Your first order will typically take 4 – 8 business days to ship. For subsequent orders, we manage your titration schedule so that you’ll always have medication on hand. With the recent delays, we may reach out sooner than usual to account for these times.
EMPOWER CONCENTRATION CHANGE: Empower Pharmacy has changed the concentration of their medication, so please check your dosing instructions.
You’ll now be injecting a smaller volume while still receiving the same prescribed dose of compounded tirzepatide. If you have any questions or need clarification, don’t hesitate to reach out.
Please reach out to our support so that we can best respond to your unique situation.
A few things to keep in mind
We prioritize requests in the order they are received, starting with the oldest. If you follow up on your initial request before we've had the chance to respond, your account will be placed at the back of the queue. We understand that waiting can be frustrating especially when you're in need of medication or preparing for a vacation. Please know that we are here to help and will address your needs as promptly as possible. The best approach is to submit your request and trust that we will get to it as soon as we can.
Our support team is typically available 7 days a week, including most holidays. Our regular clinic hours are Monday through Friday, from 8:00 am to 6:00 pm (EST), with reduced hours on the weekends. We often extend our hours to ensure your questions are answered in a timely manner.
Guiding you every step
Discovering Emerge Weight Loss
After weeks and weeks of wringing your hands together … you pulled the trigger!
Then you stumbled upon Emerge Weight Loss (let’s leave all the amazing things about us out for the sake of space). Emerge offers the same Tirzepatide at a fraction of the cost. And it’s easy. Shipped right to your door. Now you’re reading this, waiting. Your life-changing medicine will show up any day now. While you wait, let’s get real for a second. Let’s lay out all the things that other clinics and fly-by-night operations might not be so upfront about.